IMPORTANT NOTICE

Dear [Customer_Full_Name],

As part of our commitment to serve your financial needs, we want to keep you informed about your relationship with Banesco USA.

We are writing to notify you of a technical error involving our internal system testing that resulted in an erroneous account statement being mailed to you.

You may have recently received a statement displaying an unfamiliar account number. Please be assured that this number was a system-generated placeholder used for internal testing and does not belong to you or any other customer. Due to an administrative error, these statements were inadvertently included in a recent mailing.

Please disregard the erroneous statement. All placeholder accounts associated with this incident have been closed and purged from our production systems to prevent this error from recurring.

We want to emphasize that there has been no unauthorized access to our systems or your personal information. Your personal data remains fully protected, and your actual account number, balance, and transaction history are unaffected.

You may verify your current account details at any time through our secure online banking portal at banescousa.com.

We take the privacy and security of your information very seriously. We have identified the root cause of this incident and are updating our validation processes accordingly.

We sincerely apologize for any concern or confusion this may have caused. If you have any questions, please contact our dedicated support team at 1-888-228-1597.

Thank you for being a valued Banesco USA customer. We appreciate your business and the trust you have placed in us.